April 2005

Question: I'm thinking of arranging for some carpet cleaning. What should I do in preparation?

Answer:
To maximize results from a professional cleaning here are a few simple steps you can take:
- ask for estimate - even a conditional one will help eliminate surprises.
- vacuum the areas to be cleaned, preferably with a beater bar attachment.
- remove crystal & porcelain items from end tables to reduce the likelihood of an accident.
- easily moved items such as stacking chairs should be moved.
- if you clean your carpets regularly - traffic lane cleaning may be all that is required.
- schedule household activities so that heavy traffic will not resume on a damp carpet (slip hazard).
- point out special concerns about your carpet such as traffic patterns.
- information about spots, pet stains and so on will assist your cleaning tech do the best job possible.
- stay off carpets that have received a protector until dry.

A professional cleaner will be prepared to answer your questions about cleaning methods, chemicals, fabric protection and so on. His/her job is to ensure you are happy with the hows and whys of their service. It is not to pressure you. Before booking an appointment, make sure the people you are talking to are qualified IICRC technicians. Certified technicians will have training on matching cleaning methods to carpet types, as well as how to work safely.

Did you know? The IICRC (Institute of Inspection Cleaning & Restoration Certification) is the benchmark for professional carpet & upholstery cleaners. Unlike credentials in many fields, cleaning pros wishing to keep this professional standing, must participate in an ongoing continuing education programs or lose their status. (This keeps them on top of new developments!)

A Certified Firm will be a bonified business operation. They will be duly registered with provincial and municipal governments. They will carry liability insurance to protect you in case of accident and also maintain a WCB account. They also are committed to treating their clients ethically and agree to follow rulings of arbitrators such as the Better Business Bureau. Only IICRC Certified Firms are legally entitled to display the IICRC logo. Protect yourself! Make certain the cleaning company you are
talking to is in fact certified. Phone 1-800-835-4624 and check with the registry operator.

For more information call
Les Graham - Graham's Carpet Cleaning (403) 952-0318
IICRC Certified
Master Textile Cleaner
Master Restoration Technician