March 2004
Q: What does a disaster restoration company do?
A: As a rule, restoration companies are those folks who come into a home or business after a fire or a flood to restore a structure to its pre-loss condition. Many will also work with damaged contents.
There are several aspects to good restoration. The first is mitigation. This is the emergency aspect of the service. If you have a flood in your home, someone must respond immediately; to remove standing water; start the dry-down; evacuate undamaged contents; and document your loss. Most home insurance companies clearly state in their policies that a home owner must take these steps to prevent further damage.
Typically, a restoration company will ask about your insurance coverage and start to document the flood. You will likely be asked to sign a release or permission slip to allow the contractor to start caring for your home. As soon as your insurance company learns of your flood, an insurance adjuster will be assigned. This person will usually visit the site and verify the events reported. The adjuster is your contact person for the insurance company. Questions about coverage and getting your home back into shape are best referred to him or her.
When the adjuster gives approval, furnishings that are beyond repair or restoration are then removed. In the case of a sewer backup, carpets that are contaminated will likely be removed. In some cases, drywall, panelling, insulation and so on may also be removed. During these processes, santizers will likely be applied to protect occupants and workers. Before re-installation, an interior powerwashing will take place to ensure no contaminants are beneath structure or appliances, such as the furnace.
Drying may take a few days to a few weeks. A good restorator will be able to explain what equipment is being used, why and how. When the area has been dried to industry standards (there are measuring devices for this), then re-installation of flooring, etc. can take place. Many restoration companies care for all aspects of emergency work, removal of contaminants and reconstruction, to facilitate a rapid turn around.
A good restorator will have recognized, industry verified credentials, as well as experience. Restoring water damaged structure is a very serious process. In North America, there are several jurisdictions that require contractors to demonstrate their competence, in an effort to minimize the potential for mold and other complications from poor cleaning or incomplete drying attempts.
If you wish to learn more about those sort of credentials go to www.iicrc.org or www.ascr.org. Both of these organizations are non-profit and focused on protecting the public through education
For more information please feel welcome to contact:
Les Graham - Graham's Carpet Cleaning
(403) 952-0318
IICRC Certified / Master Textile Cleaner /
Master Restoration Tech